![]() HomeServe USA did not admit wrongdoing but they did choose to settle the lawsuit. Their report does reference a lawsuit filed against this company for misleading customers about the nature of some repairs and whose responsibility certain repairs were. HomeServe appears to have mixed to negative customer reviews found online.Ĭonsumer Reports conducted a review of HomeServe USA and other similar emergency repair service plans and concluded that most consumers should avoid these types of paid plans. Phone: 85 email: Website’s Live Chat feature when available. This website does not indicate either of these approaches, so concerned customers will need to speak to a company representative regarding what policies, if any, they have regarding refunds.Ĭustomers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by: Generally speaking, most companies that offer their customers the opportunity to pay month-to-month without long term contracts will not provide a Refund Policy.Ĭompanies that ask customers to pay for memberships annually may offer a policy that will provide a refund of fees paid as long as the service is canceled within the first 30 days. ![]() Unfortunately this website does not appear to offer their customers any information regarding the opportunity to cancel their service and to receive a refund. The website does say, however, that their plans can be as low as $4 per month, though it appears that they charge their fees annually rather than monthly. There, you will be able to see the costs of the different kinds of plans that you may want to purchase. The website is very clear that in order to determine pricing, customers will need to submit their personal residential zip code to the computer and see what kinds of plans will be available in their local area. Their website says that they offer affordable plans which provide repair service 24 hours a day, seven days a week, with all repair work being done by local, licensed, and insured technicians with a $0 deductible and a one-year guarantee on all covered repairs. The goal of HomeServe USA is to provide their customers with a home service repair plan that will cover the repairs not covered by insurance or by the utility companies themselves. Unfortunately, many times this simply isn’t the case, and the homeowners themselves are responsible for these repairs which often end up being in the thousands of dollars to fix. HomeServe USA points out that many people believe that when there is a problem with their sewer or other home utility piping, the repairs are the responsibility of the utility company or the city in which they live.
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